Terms and Conditions of Sale and Use

These general terms and conditions of sale and use of the site (hereinafter, the "Terms") apply between :

Mrs Solène Rochefrette (Solenn), sole trader, registered with INSEE on 03-07-2021 under SIREN number 901490060, intracommunity VAT number FR00901490060 (hereinafter, "We", "Us", "Our", the "Company", "Solenn" or "Solenn official"),

and

Any individual of legal age acting exclusively within the strict framework of his or her personal needs, who consults the website www.solennofficiel.com (hereinafter, the "Site") and/or makes a purchase from Solenn (hereinafter, "You", "Your", "User" or "Internet User").

Please read the Agreement (as defined below) carefully before using the Site and/or placing any order with Solenn as this Agreement affects Your rights and obligations. By using the Site and/or placing any order, You acknowledge and accept the Agreement. If You do not agree with any of these provisions, You are not authorized to use all or part of the Site and/or to place any order.

1. GENERAL PROVISIONS

1.1 Useful contact details

Company name: Solenn

Headquarters: ########## Bruges, FRANCE

Phone number: ############

E-mail address: [email protected]

1.2 Scope of the Contract

These terms and conditions govern the use of our website and the purchase of our jewelry.

1.3 Contract modifications

We reserve the right to modify these terms and conditions at any time. Changes will take effect immediately upon publication on the site.

1.4 Declaration of conformity to the CNIL

We undertake to comply with CNIL regulations on the protection of personal data.

2. PRICE & PAYMENT

2.1 Shipping prices

Prices shown on our website are in euros and include VAT. Shipping costs may apply.

2.2 Shipping abroad

Additional charges may apply for international deliveries.

2.3 Invoice

A detailed invoice will be supplied with each order.

2.4 Currency of payment

Payments are accepted in euros.

2.5 Price changes

We reserve the right to change product prices at any time.

2.6 Order settlement

Payments are made by the following methods: 

- payment by credit card via the WooPayment & Stripe portal

Payment data is exchanged in encrypted mode using the protocol defined by the approved payment service provider for banking transactions carried out on our site.

Payments made by the Internet User will not be considered final until Solenn has received the sums due.
Solenn will not be held responsible for delivering the Products ordered by the Internet User if the latter does not pay the full price in accordance with the aforementioned conditions.

2.7 Prices displayed in the basket

The prices displayed in the basket at the time of ordering will be honoured.

2.8 Potential errors

In the event of an error in the prices displayed on our site, we reserve the right to cancel the order.

2.9 Non-negotiable prices

Prices are non-negotiable and can only be reduced through special offers or promotional codes.

3. ORDERING, PRODUCTS AND DELIVERY

3.1 Conditions for placing an order

You must be of legal age to place an order.

3.2 Placing an order

Orders are placed by following the process indicated on our site.

3.3 Delivery

Delivery times vary according to your location.

3.4 Product manufacturing

Our jewels are made to order and require a 72-hour production time from the time of payment. Each piece of jewelry is packaged in a Solenn leather and/or velvet pouch, which you can keep to store your jewelry at home or carry in your pocket or handbag.

Depending on commercial offers, pouches may vary, but they will always be at least equivalent to a standard SOLENN pouch.

4. RETURNS AND RESIZING, RIGHT OF WITHDRAWAL

4.1 Returns

Returns are accepted under certain conditions.

A problem with your order? Don't worry, we accept returns, at your expense, within 30 days.

 

For any return or exchange request, please contact us by email at[email protected] or via the contact form.

 

We'll get back to you as soon as possible with instructions on how to proceed.

4.2 Return acceptance conditions

To be eligible for return, products must be in their original condition with labels intact and original packaging.

4.3 Refunds and exchanges

At Solenn, your satisfaction is our priority. If you encounter any problems with your order, please read our refund and exchange conditions carefully.

Reimbursement :

  • If you are not completely satisfied with your purchase, you have up to 30 days after receipt of your order to request a refund.
  • Returned items must be in their original condition, with all original packaging and labels.
  • Once we have received and inspected your return, we will issue a refund to your original payment method within 5 working days.

Exchange :

  • If you wish to exchange an item, please contact us within 30 days of receiving your order.
  • Items to be exchanged must be in their original condition and accompanied by all original packaging and labels.
  • Exchanges are subject to stock availability. If the requested item is not available, a refund will be made.

To have :

  • If you prefer, we can issue a credit note for the amount of your purchase, which you can use on our website.

How to proceed :

  1. Contact our customer service department at [email protected].
  2. Explain the reason for your refund or exchange request.
  3. Follow the return instructions provided.

Please note that return shipping costs are at the customer's expense, except in the case of a defective item or error on our part.

4.4. Resizing

We offer resizing services for certain products. Please contact us via our form to make a request.

4.5 Acceptance conditions for size discounts

Certain conditions apply to the resizing of jewelry. Please read them carefully.

4.6 Right of withdrawal

You have the right to withdraw from your purchase contract within 30 days. 

5. GUARANTEES

5.1 Concerning products

Our products are guaranteed against manufacturing defects. See our return policy for more information.

5.2 Concerning the Site

While we strive to keep our website secure and virus-free, we cannot guarantee its security. 

6. LIABILITY

6.1 Compliance with legislation

We are committed to complying with all applicable laws and regulations.

6.2 Product photos

Product photos on our website are for information only. Actual products may vary slightly.

6.3 Limitation of liability

Our liability is limited to the amounts paid for the products.

6.4 Links to other websites

Our site may contain links to third-party sites. We are not responsible for the content of these sites.

7. INTELLECTUAL PROPERTY

7.1 Legal protection

All intellectual property rights relating to our website and our products are protected by law.

7.2 Violation of intellectual property rights

Any infringement of our intellectual property rights will be prosecuted.

8. COMMENTS, REVIEWS, COMMUNICATIONS AND OTHER CONTENT

8.1 Submitting content

Users may submit content to our site, subject to certain conditions.

8.2 Right of reproduction

We have the right to reproduce, publish and distribute content submitted by users.

9. PROTECTION OF PERSONAL DATA

9.1 Personal data management

The personal data collected on the Site are intended for Solenn with Your consent. Solenn undertakes to protect Your personal data. All personal data concerning You collected by Solenn are treated with the strictest confidentiality, in accordance with the provisions of Law 78-17 of January 6, 1978 on Data Processing, Data Files and Individual Liberties, for the purposes of processing orders. Your personal information and data are required to manage your orders and your relationship with us, and to keep you informed of all offers and commercial information that may be of interest to you. They may be transmitted to service providers and contractual partners who intervene and contribute to the management of orders. You are informed of the compulsory or optional nature of data entry at the time of collection. This information and the management of orders are also kept for security purposes, to comply with legal and regulatory obligations and to enable Solenn to improve and personalize the services offered to You.

9.2 Right of access, rectification and opposition

Solenn's Data Protection Officer is responsible for processing the personal data collected during the creation of the user's personal account and during browsing on the site.

As the party responsible for processing the data it collects, it undertakes to comply with the legal provisions in force. It is the company's responsibility to establish the purpose of the information processed, and thus to provide its customers and prospects with full information on the processing of their personal data, and to maintain a register of processing operations that complies with reality.

Whenever Solenn processes personal data, We take all reasonable steps to ensure that the personal data is accurate and relevant to the purposes for which We process it.

If you have any questions about the collection and processing of Your data by Solenn, you can contact the Data Protection Officer at the following address:

9.3 How long we keep your personal data

If You decide to create a customer account, Your identification data will be kept as long as Your account is active and as long as You do not close it. You may close Your account at any time by simple request in accordance with article 9.5 below. Your request will be taken into account as soon as possible or, in the case of an order in progress, as soon as it has been completed.

Data relating to Your purchases of products or Your requests for information will be kept by Solenn for an unlimited period of time in order to be able to accompany You for all the significant events in Your life (birth, anniversary, relationship anniversary, PACS, wedding, wedding anniversary...). If You wish to object, once again, a simple request in accordance with article 9.5 will ensure the destruction of the information concerning You.

9.4 Security of your personal data

In accordance with the Regulations, Solenn implements all technical and organizational measures appropriate to the nature of the data and the risks presented by the processing, to preserve the security and confidentiality of the personal data you provide and, in particular, to prevent them from being distorted, damaged or accessed by unauthorized third parties.

In the event of an anomaly, we will communicate with you within 3 days, in full transparency. On the one hand, we will inform the relevant supervisory authority, the CNIL in France. On the other hand, we will notify the people whose data has been hacked, if the leak could pose a real risk to their rights and freedoms.

9.5 Right of access, rectification and opposition

In accordance with the French Data Protection Act of January 6, 1978, you have the right to access, rectify and object to any personal data concerning you. To exercise this right, please write to Solenn, 127 avenue Jean Jaurès 33520 Bruges, France, giving your full name, e-mail address and your customer references. Each request must be signed and accompanied by an identity document bearing Your signature and specify the reply address. The reply will be sent within 2 months of receipt of the request.

10. COMMERCIAL OFFERS AND NEWSLETTERS

Solenn may send You commercial offers by post, email, SMS, telephone or via all web spaces managed by Solenn or one of its partners on social networks, subject to prior acceptance. You may, at any time and at no cost, oppose these commercial prospecting mailings by clicking on the "unsubscribe" link included in each email.

11. COOKIES

11.1 Use of cookies

When You consult the Site, information relating to Your browsing may be recorded in "Cookies" files installed on Your terminal (computer, tablet, Smartphone). These cookies are issued by Solenn in order to facilitate navigation on the site and recognize Your browser when You are connected to the Site. These cookies are issued in order to :
- Establish visitor statistics (number of visits, pages viewed, abandoned orders, etc.).
- Adapt the presentation of the Site to the display preferences of terminals,
- Store information entered in forms, manage and secure access to reserved and personal areas such as customer accounts, and manage shopping carts.

11.2 Purpose of cookies

Solenn reserves the right to install cookies on Your computer during visits to the Site. A cookie is a small file that is sent to Your computer and stored on Your hard drive. A cookie does not allow You to be identified but its purpose is to indicate any previous visit to the Site in order to help Solenn personalize its services.

11.3 Cookie deactivation

You can disable cookies in your browser settings.

11.4 Third-party applications

Third-party applications may collect information about your use of our site.

11.5 Collection of information by social networks

When You visit a page on the Site containing a "Share" or "Like" button, Your browser establishes a direct connection with the servers of the social network concerned. If You are connected to the social network during Your browsing, the application buttons allow You to link the pages consulted to Your account. If You interact with the plug-ins, for example by clicking on the "Like" button or leaving a comment, the corresponding information will be transmitted to the social network concerned and published on Your account. If You do not want the social networks to link the information collected through the Site to Your account, You must disconnect from the relevant social network before visiting the Site. In particular, Solenn collects and uses Your navigation data when You visit the Site via Facebook. This data is collected for Solenn's use only.

11.6 Non-responsibility towards social networks

We are not responsible for the data collection practices of social networks.

11.7 Pixel TikTok

We use TikTok pixels on this site. These pixels help us measure the effectiveness of our advertising campaigns on TikTok by collecting data on users' interactions with our site. The data collected is used anonymously and does not allow personal identification.

The TikTok pixel we use on this site is the following:

  • Pixel name : Pixel Solenn
  • Pixel Code : CLRF6QBC77UA1FV7LL30

By using this site, you consent to the use of TikTok pixels in accordance with our privacy policy.

Updated on 10/11/2023