Frequently asked questions
Orders and deliveries
Yes, with variable costs and delivery times depending on destination.
Yes, with variable costs and delivery times depending on destination.
A tracking number will be sent to you by e-mail after shipment.
Returns and Refunds
Returns accepted within 30 days in original condition.
After receipt and inspection of the returned item, the refund will be processed.
Products & Services
The gold-plated elements (pearls, primers, clasps) are all "gold filled 14 carats", i.e. made up of 1/20th the total weight of the object (i.e. 50 to 100 times more than in ordinary gold-plated jewelry). We tell you all about this new gold-plating method developed in the USA by here. The silver elements are made of 925 silver.
Your jewelry is guaranteed for 12 months against any manufacturing defect. It will be repaired or replaced if necessary.
The pearls used are high-end fine, precious, ornamental and organic stones and crystals (in various shapes and sizes). These stones are natural, so the color, appearance, size and shape of certain pearls may sometimes differ slightly from the model shown in the product photo. In all cases, we know the origin of all our stones, work with trusted suppliers and select our pearls with the greatest care for a successful result.
Choosing the right size for your jewel couldn't be easier: we've put together a dedicated page to guide you.
Yes, several gift cards are available for purchase on our site. Go to the Gift cards to discover them.
All Solenn jewelry is imagined and handcrafted by designer Solene in her workshop in Bruges (Aquitaine, France).
Security & Privacy
Yes, we use encryption technology to protect your data.
Your information is secure and never shared, in accordance with our privacy policy.
